Privacy Policy

Last Updated: 12/1/2025

This Privacy Policy describes how Well-Matched, Inc. (“WellMatched,” “we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website or use our services.

By accessing our website or submitting information through our forms, you consent to the practices described in this Privacy Policy.

1. Who We Are

WellMatched is a platform that helps match prospective clients with independently licensed mental health professionals. We do not provide clinical care or supervise therapists. We also do not collect or request protected health information (PHI) through our public website.

Our legal entity is:
Well-Matched, Inc.
701 E Cathedral Rd
Ste 45, #3156
Philadelphia, PA 19128

2. What Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

  • Full name

  • Contact information (email address, phone number)

  • Information you provide in therapist applications, interest forms, or intake forms

  • Any information voluntarily submitted to us

Payment Information (if applicable)

If you make a payment, we may process credit/debit card information through a third-party processor (e.g., Stripe, Apple Pay, Google Pay, PayPal, Zelle, Venmo).
We do not store or process payment details on our servers.

Automatically Collected Information

We may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Access times

  • Referring pages

  • Usage patterns

  • Cookies and similar tracking technologies

Information from Third Parties

If you interact with our content, forms, or analytics managed by third parties (e.g., Squarespace, Google Analytics, AWS), those services may also collect information according to their own privacy policies.

3. Use of Personal Information

We may use personal information to:

  • Provide and improve our matching services

  • Communicate with you about your use of the platform

  • Review therapist applications

  • Send updates, announcements, or support-related messages

  • Personalize site content

  • Improve site performance, security, and analytics

  • Comply with legal obligations

We do not sell personal information.

4. Sharing Information

We may share personal information with:

Trusted Service Providers:

We use third-party vendors to support our operations, including:

  • Squarespace (website hosting)

  • Jotform (form submissions and secure intake data)

  • AWS (Amazon Web Services) (data storage and cloud hosting)

  • Google Analytics (traffic analysis)

  • Email service providers (communication and onboarding)

These providers may have access to personal information solely for the purpose of performing services on our behalf. They are contractually obligated to protect and not misuse this information.

Internal Team Members and Contractors

We may share personal information with employees or contractors who need it to operate, review applications, or improve the platform.

Legal or Safety Requirements

We may disclose information if required to:

  • comply with the law

  • respond to legal processes

  • protect the rights, property, or safety of WellMatched or the public

5. Storage & Security

We use a combination of:

  • AWS (Amazon Web Services) for encrypted cloud storage

  • Squarespace for secure website hosting

  • Jotform (HIPAA-compliant storage) for application and intake forms

  • SSL encryption during transmission

We take reasonable measures to protect information but cannot guarantee complete security due to the inherent risks of online transmission.

6. Data Retention

We retain personal information only as long as necessary for operational or legal purposes. Current retention guidelines:

  • Therapist application/internal profile: up to 12 months after last interaction

  • Support emails: 12 months

  • System logs/analytics: duration determined by third-party tools

We may update these retention periods to comply with applicable laws.

7. Cookies & Tracking Technology

We use:

  • Cookies

  • Pixels

  • Web beacons

  • Analytics tools

Purposes include saving preferences, improving site functionality, and understanding usage patterns.

You may disable cookies through your browser settings, but certain site features may not function correctly.

8. De-Identified & Aggregate Data

We may use anonymized or aggregated data for:

  • product development

  • analytics

  • research

  • service improvement

We take reasonable steps to prevent re-identification.

9. Links to Third-Party Websites

Our website may link to third-party sites. We are not responsible for their content or privacy practices. Users should review those sites’ privacy policies independently.

10. International Users (GDPR)

If you are located in the European Union, UK, or Switzerland (“Designated Countries”), you may have additional rights under GDPR, including:

  • access

  • correction

  • deletion

  • portability

  • objection to processing

  • withdrawal of consent

Requests can be submitted to:
info@wellmatched.com

11. California Privacy Rights (CCPA)

California residents may request:

  • the categories of personal information collected

  • the purposes of use

  • disclosure details

  • deletion of personal information (subject to exceptions)

We will verify your identity before fulfilling requests.

12. Children’s Privacy

Our website and services are not intended for minors.
We do not knowingly collect data from individuals under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
We will post updates on this page and update the “Last Updated” date.

Continued use of the site indicates acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Well-Matched, Inc.
701 E Cathedral Rd
Ste 45, #3156
Philadelphia, PA 19128
Email: info@wellmatched.com